Presented at the gala reception of the biggest airport-related fair on the continent, the Skytrax World Airport Awards were staged last night at Passenger Terminal EXPO. Hosted in Amsterdam this year, the award for winning the title of “Best Airport in the region” was accepted by Jost Lammers, CEO, Budapest Airport, and his team. Based on the feedback of more than 2,000 passengers travelling through the airport, the results of the awards are purely based on their opinion, with no influence other than the provision of excellent services and a great airport experience.
BUD had another record-breaking year in 2016, welcoming over 11.4 million passengers from all over the world, travelling with almost 40 different airlines. The double-digit growth rate of passenger traffic goes hand-in-hand with a series of large-scale investments into airport safety and security, retail, food and beverage, parking and other services at the airport.
Launching BUD:2020 last year, Budapest Airport initiated a five-year development programme, investing over €160 million in the project which includes: construction of a new 12,000m² passenger pier with 10 contact bridges and 27 boarding gates, the creation of an on-site airport hotel, new parking facilities, logistics bases, and other technical improvements aimed at enhancing the airport experience of passengers for the coming years.
“I am both very delighted and proud of holding the prestigious Skytrax Award in my hands for the fourth time - this is the recognition of the hard work of hundreds and thousands of people working at the airport in Budapest,” said Jost Lammers, CEO of Budapest Airport, upon receiving the award. He added, “Quality remains in the focus of our services. We want to provide excellent services in all elements of airport experience to air travelers, let them be young backpackers, families with little children or business travelers. Budapest offers a wide range of exciting attractions to foreign visitors and we want to continue to be part of unforgettable memories of Hungary.”
Mr. Edward Plaisted, CEO of Skytrax said: “we congratulate Budapest International Airport for their success in winning this important customer satisfaction award for the fourth consecutive year. It underlines how well the airport is performing in terms of customer satisfaction to be recognized as the Best Airport in Eastern Europe, and to do so for a fourth consecutive year is a great achievement.”