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2014-12-30 12:27:56

Budapest Airport: From Car Park to Plane in a Wheelchair

Additional call points, more advanced equipment and transport vehicles, regular training and on-the-job coaching – in summary, this is how Budapest Airport and its partner AMS Assistance are preparing for serving passengers with reduced mobility at the airport arriving in or departing from Budapest. Passengers with Reduced Mobility who need the relevant service can enjoy better comfort ensured by services enhanced each month at the airport.

The number of Passengers with Reduced Mobility is increasing continuously at Budapest Airport. Last year the partner of Budapest Airport, AMS (Airport Medical Service) provided assistance for more than 32 000 passengers on arrival and/or at departure, and this year in September the monthly record so far was surpassed as no less than 4149 passengers used the service available for PRMs.

PRM meeting point

Budapest Airport and AMS are continuously implementing developments at the airport in order to ensure a service as comprehensive as possible at a high level of quality. The need for such service shall be indicated to the airline already at the time of purchasing the ticket, and on arrival at the airport the call points at the entrances shall be used, thereafter AMS staff will be escorting the passenger right up to the aircraft. Budapest Airport is commissioning two new call points in the car park in front of the terminal, increasing the total number of places where the PRM service can be requested to nine.

Part of the developments is of a technical nature: AMS this year has added two new special minibuses to its fleet and replaced its old vehicles. In addition to smaller transport vehicles, 3 special ambulifts are available at Budapest Airport to assist boarding and disembarkation. With the Ambulifts equipped with a special lifting mechanism, not only passengers in wheelchairs, but also passengers on stretchers can be moved between the tarmac and the aircraft cabin (at a height of several meters). Besides, AMS has recently replenished its stock of wheelchairs with 50 brand new ones, with some on-board wheelchairs among them which fit into the narrow corridors on board. These are used when extremely overweight patients are to be moved, which is required with increasing frequency.

Apart from procurement of new equipment, strong emphasis is also placed on briefing and training airport staff. The management of AMS at the airport regularly trains passenger security screeners, and recently several organizations participating in passenger service have also indicated their need for such training. In addition to training airport staff, Budapest Airport is also making efforts to cooperate with affected organizations including the Hungarian Paralympic Association. Based on the Association’s initiative and organization effort, Budapest Airport and AMS have repeatedly provided assistance together when a larger number of athletes come to attend and leave after sports events in Hungary.

PRM oszlop

AMS kisbusz