It is an outstanding success for Hungarian aviation that Budapest Airport was again declared the best airport in the region by passengers, after winning the award for the first time in 2014. No less than 550 airports from worldwide participated in the independent passenger satisfaction survey scheme organized by British aviation quality assessment and consultancy company Skytrax, with the award bestowed purely on the basis of totalized passenger votes. The 2015 awards were handed over at the Passenger Terminal EXPO 2015 aviation exhibition in Paris.
“The Skytrax Award for best airport in Eastern Europe is one of the most prestigious professional accolades that we could achieve in international aviation. It is also important feedback for us and all airport partners and service providers, that last year’s success was not a one-off. We have proven that we are not only able to maintain our excellent service quality and performance, but also to improve it further,” said Jost Lammers, the CEO of Budapest Airport. “The greatest joy for us is that our airport developments implemented over the past years and the new services provided to passengers all contributed to making Budapest the best airport in the region. This is what passengers recognized with their Skytrax votes, for which we are very grateful,” he added.
“Winning such a prestigious award twice in a row always carries special significance. In our case, this confirms the continuous commitment and attention that Budapest Airport dedicates to its passengers, and recognizes the outstanding performance of all airport staff,” commented Péter Huszka, chief operating officer for Budapest Airport, after receiving the award. “We firmly believe that our ever broader range of products and services contribute to the travel experience. Winning this award for the second time strengthens our belief that we are on the right track, and that passengers appreciate our innovative approach. For us, this is the most important benchmark,” he added.
The Skytrax passenger satisfaction survey is the largest independent, professional survey scheme in international aviation. Voting took in a total of 39 different categories, spanning the quality of airport services and products, from departure right through to arrival. The result is determined on the basis of anonymous feedback collected from passengers using a standard voting system. The 2015 World Airport Awards are based on 13.02 million survey questionnaires completed by 112 different nationalities of airline customers during the survey period from May 2014 to January 2015. Budapest Airport topped its region for the first time in 2014, and managed to retain its position this year. The second Skytrax award is a good reflection of the increase in BUD’s popularity within the region.