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About the assistance service

AMS Assistance Kft. provides assistance to persons with reduced mobility (PRMs) at Budapest Airport.

The assistance process is the following:

For departing passengers:
• PRMs announce their arrival at the airport at designated points, and request assistance.
• The assistance service transports passengers and their baggage to the check-in counter in order to check in for the flight.
•The assistance service transports passengers from the check-in counter, through the authority checkpoints (passport control if applicable, passenger security screening, customs) to the aircraft.
• If necessary, the assistance service provides assistance during boarding using equipment (elevators, wheelchairs), and assists PRMs in reaching their seats.

For arriving passengers:
• The assistance service provides assistance for PRMs in reaching the door of the aircraft from their seats.
• If necessary, the assistance service provides assistance during disembarkation using equipment (elevators, wheelchairs).
• The assistance service transports passengers through the authority checkpoints, if applicable, to baggage reclaim, so that passengers may retrieve their baggage.
• The assistance service transports passengers to the infomation desk in the arrivals hall.

For transfer passengers:
• The assistance service assists PRMs in getting from the arriving flight to their connections.
• If necessary, the assistance service assist passengers in accessing the restrooms.

Call points

Persons with reduced mobility (PRM) may indicate their arrival at the airport and request assistance by means of the call points. More »

Book assistance

You can use the disability service no matter which airline you travel on. More »

Where are the parking spaces dedicated for persons with reduced mobility located? Is parking provided free of charge for PRMs?

The spaces located closest to the terminal building are dedicated to persons with reduced mobility in the car parks at Budapest Airport. In the Terminal Car Park we provide 1 hour free of charge for passengers holding a valid disabled parking permit. The discount can be requested at the customer service office located in the middle of the car park.

About the assistance service

AMS Assistance Kft. provides assistance to persons with reduced mobility (PRMs) at Budapest Airport. More »

Service requirements

Based on regulation 1107/2006 of the European Parliament and of the Council, when formulating its system of requirements, Budapest Airport fully took into account internationally recognized policies and codes of conduct applicable to facilitating travel for persons with reduced mobility (PRM passengers). More »



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