Smooth Relocation to Terminal 2 *** 75th anniversary of Prague-Budapest route *** Budapest Airport welcomes first Blue1 flight from Helsinki *** Budapest Airport welcomes Ryanair’s Billund flights *** Budapest-Zágreb with Qatar *** Terminal 2A renovated *** Customer satisfaction survey: BUD among the best again *** CNN Business Traveler shot at Budapest Airport *** Coupon promotion and fan restaurants during EURO2012 *** Unparalleled Unicum promotion campaign at the airport in July *** GO 4 TRAVEL agency and Airportshuttle-Minibus counters open *** Budapest Airport launches environmentally friendly car wash service *** Clean-up campaign around the airport *** Budapest Airport out to cut carbon dioxide emissions *** Menzies and Celebi New Ticket Counter
Smooth Relocation to Terminal 2
“It is as if it had always been operated like this!”, commented a colleague at the airport after the usual morning peak in Terminal 2 of Budapest Airport from where all early-morning flights of both low-cost and traditional carriers departed together for the first time after the relocation. Between 6 and 7 a.m., 9 aircraft of low-cost airlines and 2 aircraft of traditional carriers left from Terminal 2 with 1780 passengers combined. It was 06:09 when Hungarian discount carrier Wizz Air’s Airbus A320 left for London’s Luton airport from runway 1 of Ferenc Liszt International Airport. Nothing extraordinary – except for the fact that the boarding procedure of the plane (bearing registration mark HA-LWP) was performed at Terminal 2B for the first time. Two minutes later another Wizz flight left for Catania, Sicily, then Ryanair’s plane took off heading to Brussels Charleroi. In the first hour of the morning peak, 1780 departing passengers were processed through Terminal 2 without any disruption.The historical Terminal 1 of Budapest Airport saw its last departures and arrivals on 29 May evening: the last departing plane was the Stuttgart flight of Germanwings and the last arriving flight bringing passengers from Rome (Wizz Air, W6 2342) was parked in front of the Terminal at 23:48. After disembarkation and unloading of baggage, the plane was towed over to the apron of T2B where the sun this morning lit up all six purple/pink Airbus A320. Aircraft which belong to a single airline were lined up like this here on 3 February 2012 when the grounded Malév fleet was waiting for their final flight. It was exactly the collapse of the national carrier and the exceptionally high land tax levied on the airport which forced Budapest Airport to close down Terminal 1. On its “old” apron, only freighter planes and private jets remained to be serviced at the General Aviation Terminal.
Budapest Airport closed Terminal 1 for the public, and only the staff of former retail outlets were packing up in the building today, moving their stock over to Terminal 2 or back to their own plants and removing furniture and equipment. Terminal 1 is planned to be fully “hibernated” by the end of June; the building will be cordoned off to be guarded by police and the airport operator, and in addition to the required minimum heating, ventilation and air-conditioning, its regular maintenance and cleaning will also be provided by Budapest Airport. The Terminal as well as its systems and equipment will be maintained in a condition which will allow their re-commissioning within 2 - 3 weeks, if and when it is necessary. According to the airport operator’s estimate, the operation of Terminal 1 will be suspended for a period of four-five years.
Terminal 1 was designed by Dávid Károly, Jr. in 1939. The half-finished building was bombed down in the air raids of 1944. Fortunately, its reconstruction after the war was based on the original design, and the building was handed over to traffic on 7 May 1950. Following the opening of Terminal 2A in October 1985, foreign carriers stayed at T1, and Malév moved over to the new building. In December 1998 Terminal 2B was opened. From May 1999 – due to the Albanian-Serbian conflict in Kosovo – the Ohio National Guard supporting NATO military operations stationed its KC-135 aerial refueling tanker aircraft on the apron of Terminal 1 during the air raids against Yugoslavia. Between 2003 and 2005, Terminal 1 was reconstructed in line with the original design, with the addition of two modern departure and arrival facilities between the wings. Budapest Airport was forced to close down Terminal 1 on 29 May 2012.
75th anniversary of Prague-Budapest route
The Budapest Airport management team, together with senior management from CSA Czech Airlines held a celebration event at Budapest Airport’s T2B Swing Lounge on 23 May to commemorate the 75th anniversary of the first flight between the cities of Budapest and Prague, which took place on 23 May 1937.In testament to the popularity of the route, CSA Czech Airlines now operates the same route up to five times daily. Czechoslovak State Airlines (CSA) was established in 1923 to provide domestic air transport to Czech citizens. In 1927 the Czechoslovak Air Company (CLS) was establised by Skoda Mashinery Co to provide international air transport and in 1930 CSA followed suit, with the start of its first international route.
CLS first flew between Prague and Budapest on 23 May 1937 with CSA commencing operations on the same route on 01 August 1938. Later that same year the Czech Ministry of Transport proposed the merger of the two carriers, however the onset of World War II meant these plans never came to fruition with all aircraft being commandeered by the Nazi forces.
Kam Jandu, Budapest Airport’s Director of Aviation said: “We are delighted to share this landmark celebration with CSA. 75 years is a phenomenal milestone and we look forward to continuing our successful relationship into the future, providing travellers from both cities with this much needed connection.“
On the homepage below, you can find the destinations of Czech Airlines:
In case of any questions, please contact us! Yours faithfully:
c/o AVIAREPS Hungary Ltd.
Váci út 76.
1133 Budapest
Hungary
Email: csa.hungary@aviareps.com
Tel: +36 1 411 3888
Menzies New Ticket Counter
Due to the closure of Terminal 1, Menzies Aviation (Hungary) Kft welcomes passengers at their new ticket counter at Terminal 2B departure level.Menzies can be contacted when flying with:
EasyJet, Jet2.com, Germanwings, Skywork, Tailwind Airlines, Pegasus, VIP Wings, LeadAir, Aer Lingus, Transavia, Small Planet, British Airways
Contacts: Tel.: 06 1 296- 8368, 06 1 296-8369
E-mail: bud.customercare@menziesaviation.com
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The Celebi Ground Handling Hungary Ltd opened a new Ticketing and Platinum Service Center at Liszt Ferenc International Airport Terminal 2B.
The new ticketing office offers traditional and low cost airlines representation, air ticket sales, but insurances, hotel reservations, and transfers are also available for passengers. For airlines and passengers the new Celebi office ensure high quality VIP assistance, which provide convenient and fast check-in, VIP waiting room - Platinum Lounge service, and escort service for boarding. Platinum Service is available at Liszt Ferenc International Airport on arrival and departure as well. The office is open every day from 4:00 am to 9:00p pm.
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Budapest Airport welcomes first Blue1 flight from Helsinki
Budapest Airport welcomed this season’s first scheduled flight from Helsinki on Saturday (2 June). Operated by Finland-based Star Alliance member Blue1, the flight touched down on schedule at Budapest Airport just before 18:00.
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Blue1 is returning to Budapest having previously operated the route from 2007-08. The airline is now operating scheduled services from the Finnish capital of Helsinki to Budapest throughout summer 2012. The flights will operate weekly from 02 June through to 29 September, increasing to twice weekly peak season between 04 July and 08 August.
Schedule:
| Saturdays 02 June 2012 – 29 September 2012 | |
| Depart Helsinki 16:30 | Arrive Budapest 17:55 |
| Depart Budapest 18:35 | Arrive Helsinki 22:00 |
| Wednesdays 04 July 2012 – 08 August 2012 | |
| Depart Helsinki 16:30 | Arrive Budapest 17:55 |
| Depart Budapest 18:35 | Arrive Helsinki 22:00 |
Local times are shown
The route is being operated by a Boeing 717 aircraft. Tickets are available to book now at blue1.com.
“We are delighted to welcome Blue1 back to the market,” said Kam Jandu, Budapest Airport’s Aviation Director. “This is a great additional seasonal connection to Finland providing passengers travelling from Budapest with improved transit connections to destinations in Scandinavia and beyond.”
“I am very happy that we are back in Budapest, a city which fits perfectly into our Summer Collection portfolio,” said Janne Hattula VP Commercial Blue1. “Among other route openings within Scandinavia, Blue1 has added two new leisure destinations into Europe this summer, Budapest being one of them.”
Blue1has been a part of the SAS Group since 1998. It is the second largest airline in Finland and is the only Finnish company in the Star Alliance, the world’s largest airline alliance, offering smooth flight connections to more than 1000 destinations worldwide. Blue1’s routes cover all Finnish, Scandinavian and other major European cities carrying approximately 1.6m passengers per annum. In addition to direct flights Blue1 offers excellent connections to SAS Scandinavian destinations in Europe, the USA and the Far East.
Budapest Airport welcomes Ryanair’s Billund flights
Offering Hungarian passengers even more choice of destinations during the summer months, Ryanair has added Billund to its existing summer schedule. The first flight touches down in the Hungarian capital on 16 May. Billund is one of 30 routes the Irish airline is operating from Budapest airport, contributing to the growth of tourism in Hungary. Ryanair will operate the route three times per week, on Wednesdays, Fridays and Sundays.From now on, Hungarian passengers can benefit from a short break to Billund’s LEGOLAND® park, which is one of Denmark’s top tourism destinations and the perfect place for a family holiday or short break. Billund has a wide selection of shops and the surrounding area boasts beautiful scenery with nearby towns offering a variety of activities, including museums, a zoo, bars and restaurants.
Kam Jandu, Aviation Director for Budapest Airport, said: “We are delighted that Ryanair has added Billund to our network map, offering travellers from Budapest the chance to visit this unique city. Whether visiting LEGOLAND® or just enjoying a short break in Denmark, I am sure the route will satisfy the outbound community and equally attract more Danish tourists to Budapest with a new direct air connection.”
Ryanair’s Katarzyna Gaborec, Sales & Marketing Executive CEE said: “Ryanair is delighted to announce a new route to the summer schedule to/from Billund today. Our Hungarian passengers now have an even greater choice for their 2012 summer holidays. Hungarian passengers can now enjoy a summer trip to LEGOLAND® park in Billund by choosing Ryanair’s lowest fares and our no fuel surcharge guarantee from Budapest to another thrilling destination among many others. We advise passengers to book immediately on www.ryanair.com.
Budapest-Zágreb with Qatar
Passengers can now fly the Budapest-Zagreb route, formerly operated by the now bankrupt Hungarian national carrier Malév, with Qatar Airways.
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The Gulf region carrier has managed to obtain traffic rights between the Hungarian and Croatian capitals, since currently no Hungarian or Croatian operators fly this route. The Airbus 320 aircraft of the “world’s five-star airline” land in Budapest at 12:15 p.m. and depart for Zagreb an hour later. They then return at 16:05 with passengers from Croatia on board, before taking off for Doha at 17:05 every day. With this solution the carrier has managed to enter the Croatian market, and is also able to better adjust to the habits of business travelers, who can continue their meetings in Budapest until the early afternoon on the day of their departure, and still make the flight to Doha.
Terminal 2A renovated
Out of the two older wings of Terminal 2, the renovation of the “A” side lasting just over a year has been completed. After the handover of the SkyCourt last year, the contractor KÉSZ immediately began the renovation of Terminals 2A and 2B, with the aim of ensuring that the three buildings of Terminal 2 should have a uniform standard in terms of quality and design.
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It is a great achievement that Terminal 2A has been refurbished during continuous passenger traffic. The paint had hardly dried on the SkyCourt after its handover last March when the contractor, KÉSZ Építő Zrt. commenced renovation work on the two older terminal buildings, 2A and 2B. Since the opening of the SkyCourt these facilities function as wings connected to the central passenger hall. Following thirteen months of meticulous work, KÉSZ is now gradually handing the work areas at Terminal 2A back to Budapest Airport, although the facility was in continuous operation throughout.
The result is clear for all to see; the interior of the building has been fitted with the modern and distinctly beautiful false ceiling of aluminum stripes seen in the SkyCourt. Other architectural elements have also been borrowed for 2A from the new passenger hall. Thanks to the elegant glass coverings and the linear light channels, the older building is now also shiny and full of light. Natural light also has a big role to play; with the reorganization of retail and office spaces, it has become possible to increase the amount of natural light streaming in through the roof windows in the passenger circulation areas.
Another important, albeit less spectacular modification is that the building’s entire fire safety system has been renovated. The high pressure water fog extinguisher system which debuted at the SkyCourt has been fitted here as well, along with a façade water curtain from the direction of the airside, to protect the building from fires on the apron. Budapest Airport’s employees, retail tenants, ground handling companies and the highly cooperative authorities all contributed to the success of the project. In addition to them, we are also grateful to our passengers who often had to put up with the unpleasant impacts of the renovation works.
Customer satisfaction survey: BUD among the best again
Budapest Airport has received the latest ASQ results, for the first quarter. The vast majority of categories show further improvement compared to the last three months of 2011, and BUD is in the top tier in its segment based on a number of criteria. The target, an average of 3.8, was achieved during Q1; the score of 3.89 exceeds the figure for last spring by 26 hundredths. Budapest Airport once again managed to attain a good result in the independent and anonymous ASQ (Airport Service Quality) passenger survey evaluating airport services. The average for the first quarter of 2012 was 3.89, which was important since the target this year was to maintain last year’s annual average of 3.8.Based on the result from the first three months, Budapest Airport made a very good start to the year. In the same period in 2011 it was lagging behind the European elite with a score of 3.63. Now BUD is near the top of the main group, and is amongst the best in several categories.
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Out of the 57 European airports participating in the ASQ survey, 14 selected by Budapest Airport constitute the group against which performance is benchmarked. This segmentation is important because it enables airports of the same size and characteristics to compete against each other, providing a better picture of where they are in international comparison within their category, what are the areas where they are doing well and which areas require improvement. The survey once again consisted of 36 criteria, on which passengers’ views were sought. Budapest Airport finished top in two categories; according to passengers, the price/value ratio of the products offered by shops and restaurants is the best in Budapest.
With its overall score BUD not only attained a favorable ranking in its segment, but also finished amongst the best in Europe. Passengers continued to award high marks for the general atmosphere of the airport, ease of way-finding, the availability and the cleanliness of restrooms. In these areas the airport finished in the top third, both in its segment and in the overall European rankings. Security screening, a critical issue for passengers, once again fared well; respondents rated the courtesy and the helpfulness of security and airport staff and the thoroughness of security screening higher than the average of the 14 airports in our benchmarking group.
Good ASQ results are very important; the attainment of the prescribed target of 3.8 is part of the bonus scheme for BUD staff. The target for the entire year will surely be achieved if we manage to keep our service levels at such a high standard, and continue to achieve excellent scores.
CNN Business Traveler shot at Budapest Airport
Richard Quest, the world known presenter of CNN Business Traveler program and his crew shot a special report about tourism attractions in Budapest and also about Budapest Airport and the situation after Malév-bankruptcy. The special report is scheduled to be broadcast on 14th June 2012 on CNN. Efforts to recover air traffic after the collapse of Malév, investments made by Budapest Airport in the last couple of years to develop the airport, the future of tourism in Hungary. Among many other things these were the topics covered by CNN’s Richard Quest and his team at Budapest Airport and the Hungarian capitol during the last days.Richard Quest also interviewed Jost Lammers, CEO of Budapest Airport in SkyCourt, the 100 million Euro new Terminal 2 building of the airport. Mr. Lammers has described in details all the efforts made by Budapest Airport to recover air traffic in Hungary after the abrupt bankruptcy of Malév, the quick response of both traditional and low-cost carriers to fill the market gap created by the grounding of the Hungarian national flag carrier and the necessity to eliminate obstacles to start new services on regulated routes, like Moscow, Kiev, Tel Aviv and Istanbul.
CNNs team have also filmed about Wizz Air, the Hungarian low-cost carrier based in Budapest and Ryanair that have returned with five aircraft to the Hungarian market after the grounding of Malév. They have also recorded shots about SkyCourt, the new Terminal 2 development of Budapest Airport that has won a series of international architecture and tourism awards for its high standards of services provided for passengers. Budapest Airport has also informed the viewers of CNN that it has to close down Terminal 1 and re-locate all airlines to Terminal 2. from 30th May 2012.
Unicum prize at the airport: - spend a day with Sándor Zwack
Whether arriving, departing or waiting – it will be possible for all passengers to see, purchase and taste Unicum products at the airport in July. Discounts, spectacular digital city light advertising and tasting in two locations within the terminal from 7 a.m. to 7 p.m. – this is how Sándor Zwack, the chairman of Zwack Unicum Nyrt. summarized the airport promotion campaign, unparalleled in the history of Unicum, to journalists. The manager spoke about the company’s grandiose brand development plans at the media event evaluating the recently concluded Unicum-Heinemann Duty Free promotion campaign, where the main prize was also handed out. The lucky winner will have a chance to spend a day with Sándor Zwack, including a tour of the mystical Unicum cellar and the Zwack Pálinka Distillery in Kecskemét. The winner will also be able to participate in product tasting and a Unicum and quality pálinka master course.“When two prestigious family businesses such as the Hungarian Zwack Unicum and the Heinemann brothers from Hamburg come and work together, the result can only be a success story not only in business terms, but also in brand-building. That is why we were happy to join when we were asked to participate in the latest Heinemann promotion campaign at the airport,” said Frank Odzuck, the CEO of Zwack Unicum Nyrt. about the background of the cooperation.
The spring edition of the hugely successful promotion campaign at the Heinemann Duty Free, built around a different theme each time, was this time called “Small Toys, for Big Boys”. One element was product placement by Unicum and the related prize draw, which several hundred customers entered. “Surprising, personal and service-oriented promotions with gifts, and satisfied consumers, this is the secret of our success in brief,” said Fritz Janach, the managing director of Heinemann Duty Free. We are present in many countries around the world, we provide the best service everywhere, whilst Unicum is a world-famous Hungarian brand, that is why this successful cooperation was important for us, he added.
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The winner of the recently concluded Unicum-Heinemann spring promotion campaign was Miklós Salló, who works for a German company manufacturing machinery for the tobacco industry, and is thus a frequent flier. Characteristically, he was unable to participate at the press conference due to an unexpected foreign business trip. He was represented by his best friend, Tamás Kovács, who said his friend was very much surprised when he was told he had won; he did not expect it at all. But he is delighted at the chance to familiarize himself with the Unicum-legend and to visit a real pálinka distillery, accompanied by Sándor Zwack.
Sándor Zwack then invited the winner’s best friend to the prize day as well. Speaking of the July promotion campaign, unparalleled in the history of Unicum, he said they will reach out not only to travelers, but also to those who are waiting at the airport. “Shopping and waiting at the airport are always special situations. This is what we would now like to turn into an experience by making Unicum available to all. I am proud of the fact that we are the first Hungarian brand with a promotion campaign of this magnitude at the airport.”
“The airport on its part is trying to provide an experience for passengers during each phase of the journey. As part of this, together with Heinemann Duty Free we place special emphasis on highlighting well-known and sought-after Hungarian brands and specialties. We believe this is the best way to reach out to foreign tourists, and get them to take one last, good memory of Budapest with them. The airport is doing everything it can to make passengers feel that boarding an aircraft in Budapest is a real experience. This is also the reason why we support the joint promotion campaign by Heinemann Duty Free and Zwack Unicum Nyrt.,” said Mihály Hardy, communications director for Budapest Airport.
The media event ended with a tasting of the brand new (plum-flavored) Unicum Szilva product. An added piece of good news is that in spite of their hectic schedules, Sándor Zwack and the two winners managed to agree a date to redeem the prize. We will report on the details.
Coupon promotion and fan restaurants during EURO2012
Terminal 2 will be enveloped in football fever in June. During EURO2012, passengers who would like to follow the matches before boarding their flights will be able to do so with a nice glass of beer or soft drink at numerous restaurants at the airport. Giant plasma TVs will be placed in a total of 8 restaurants and bars, with all matches of EURO2012 due to be shown. The restaurant coupons which proved successful during the spring will now be distributed in connection with EURO2012 throughout the month of June at the boarding pass checking counters. Passengers will thus have a choice of special discount meals whilst they cheer their team on.
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Fan restaurants:
Café Ritazza (2A departure level, landside)
Gundel (SkyCourt departure level)
Hippopotamus (SkyCourt mezzanine level)
Leroy (SkyCourt mezzanine level)
Café Ritazza (2A transit area)
Bill Bentley (2A transit area)
Bar Wings (2B transit area)
Negroni (2B transit area)
UpperCrust (2B transit area)
GO 4 TRAVEL agency and Airportshuttle-Minibus counters open
Shortly after the closure of Terminal 1, travel company GO 4 TRAVEL opened a new office in the T2B departure hall, offering discount airline bookings, popular and exotic holidays, city breaks and ski trips during the winter season.
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Also, passengers are immediately able to book transfers to the airport at the new counter of AirportShuttle Minibus, one of Budapest Airport’s contracted ground transportation partners.
GO 4 TRAVEL Opening hours: every day from 07:00 am till 22:00 pm
Budapest Airport launches environmentally friendly car wash service
The range of services available at Budapest Airport’s car parks at Terminal 2 has been expanded with a new service. With Park ’n Wash, cars are cleaned in the car park in as little as 15 minutes, which is ideal for car owners arriving to pick up passengers, as well as travelers parking at the airport prior to departure. Additionally, the technology used does not require any water, and is environmentally friendly. Budapest Airport has launched a new service not available previously at the airport. This time the development is available not inside the terminal building, but outside in the car parks of Terminal 2, where car owners can now have their vehicles washed. With the Park ’n Wash service, drivers can have their cars washed and cleaned whilst simply leaving them in the car park. The service is available in the short and long stay and the guarded car park alike.
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Park ‘n Wash is not only ideal for those who leave their cars at the airport for a few hours, or even a few days or weeks whilst they are traveling. The service is also available for drivers coming to collect family members or friends at the airport who only use the car parks for a short period, since it takes just 15 minutes for Park ’n Wash staff to “do the dirty work”.
The unique feature of the service is that no water is used; a special cleaning fluid is applied and then removed with a soft sponge. According to estimates, this technology saves 80-100 liters of water per vehicle, which means that several hundred cubic meters of precious drinking water are preserved from pollution on an annual scale. Moreover, the fluid used for cleaning contains plant extracts and other biodegradable substances, and thus only burdens the environment to a negligible extent. The efficiency of this technology, however, rivals that of the traditional wash and rinse method, thanks to the wax content of the cleaning fluid and the subsequent polishing.
“We are happy to make this brand new car wash service available at our car parks, to further improve the quality of our services provided to passengers at the airport,” said Manel Moreno, head of kerbside management for Budapest Airport. “The service works with “green” technology, without using water, and is thus also environmentally friendly.”
Clean-up campaign around the airport
Continuing the initiative begun last year, Budapest Airport once again joined the voluntary waste collection campaign for a clean Hungary. The airport operator enlisted volunteers from amongst its employees for the nationwide event organized on 2 June. This year they were also joined by the spotters, i.e. aviation-lovers and hobby photographers.
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Budapest Airport organizes regular waste collection initiatives at the airport, taking environmental and aviation safety considerations into account. This time the aim was to clean up waste dumped illegally outside the airport fence. In coordination with the organizers of the nationwide campaign, Budapest Airport’s volunteers and the team organized by the spotter website AIRportal.hu were given the task of cleaning up the area near the Vecsés end of runway II. Thanks to their concerted efforts, 14 sacks of waste was collected in the space of just a few hours.
Budapest Airport out to cut carbon dioxide emissions
Budapest Airport has launched another significant environmental research and development program by installing special wind turbines at the airport. The investment is another significant step towards the use of renewable energy sources by the airport operator, since the special devices help to further reduce carbon dioxide emissions at the airport.At present Budapest Airport is testing the various possible solutions, having installed four different types of wind turbines in four corners of a disused radar tower. Three of these have a vertical axis and one has a traditional horizontal structure. Their installation was preceded by detailed measurements, to identify a location at the airport with favorable and stable wind conditions all year round, without any interference into operations.
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The annual maximum capacity of the 4 wind turbines is 28 000 kWh. Based on wind conditions at the airport, it is estimated that they could deliver 7-8000 kWh, which is equivalent to the average annual electricity consumption of 4-5 families. Budapest Airport will thus be able to save nearly 300 000 HUF electricity cost per year. Following the first 6 months of trial operation, it will be possible to power the lighting of the staff car park near gate “A” completely with renewable energy.
The special blades are fixed, their angle does not need to be adjusted, but they are always positioned into the direction of the wind. Since the wind between airport buildings is usually rather low and changeable, it will be possible to operate these wind turbines at an even higher level of efficiency. At the end of the trial period, the turbine which generated the most electricity will be selected, and, subject to the availability of financing, more could be installed at other windy locations at the airport, with a much greater capacity than currently.
Budapest Airport launched its energy rationalization strategy in 2007, which it continues to expand every year in the interest of the sustainable development of the airport. As part of the program, amongst other things the company renovated the airfield ground lighting systems of the runways, the aircraft stands and of the control tower and significantly reduced its natural gas consumption. It also installed a system of solar collectors developed specifically for Budapest Airport on the roof of Terminal 1, which is able to provide hot water for the entire terminal. The company thus managed to save 80 Gigajoules of energy in 2011, which is equivalent to the annual energy consumption of 20 industrial refrigerators.